To provide sound migration management and achieve timely issuance of relevant documents to eligible persons for national security and socioeconomic development.

Well Managed Migration for Malawi.

Good Customer Service – We value fair treatment of our clients with courtesy and politeness as well as good public relations.

Transparency and Accountability – We believe in being open and accountable to our clients and stakeholders for the services we offer and the decisions we make.

Integrity and Honesty – We value discipline, good conduct and adherence to rules, regulations and procedures.

Responsiveness and resourcefulness – We believe in listening to, acting on views and exploring new ways that can help to improve our service delivery.

Mutual Trust – We believe in trusting each other and our clients at large  .

Innovativeness – We value integrating new ways and initiatives to improve the quality of our service.

Flexibility – We believe in creating a system that can easily adapt to changes in the environment in which we operate and to our clients needs and demands.